Service Center Chief (Trưởng Trung Tâm Bảo Hành Đồng Nai)

Updated: April 06, 2024 03:09 AM GMT

LG Electronics Vietnam Hai Phong - Sales & Marketing Company

Dong Nai

We are seeking a highly skilled and Service Center Chief to lead our team in providing exceptional service and support to our customers. The ideal candidate will be responsible for overseeing the operation management of the Service Center, ensuring that all members are working efficiently to meet KPI targets and that customer satisfaction is always a top priority.

Key Responsibilities:
• Oversee the Service Center’s Operation Management, ensuring smooth and efficient workflow.
• Allocate jobs among all Service Center’s members and ensure that tasks are completed in a timely and effective manner.
• Supervise and support team members to achieve and exceed KPI targets.
• Implement strategies to improve repair speed and quality, thereby enhancing customer satisfaction.
• Develop and strengthen Out of Warranty Sales, Service Profit while managing cash effectively.
• Maintain a healthy inventory index and ensure spare part stock accuracy.
• Manage the timely return of defective parts.
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