Officer, Ticketing Operations

Updated: April 06, 2024 01:58 AM GMT

Malaysia Airline

Lahad Datu, Sabah

**Position Title**:

- Officer, Ticketing Operations
• *Reports To**:

- Executive, Ticketing Operations
• *Position Summary**:

- To perform Reservations & Ticketing functionalities, provide appropriate solutions/products to all walk-in customers with highest degree of courtesy in a manner to ensure sales targets and procedures are adhered all time.
• *Key Accountability**:

- Process booking, Ticketing & up-sell relevant products whilst maintaining customer satisfaction. To attend internal and external customer pertaining to ticketing issuance, refund matters and guide customer on the online booking facilities. To ensure customer issues is resolved by securing the relevant information and finding a suitable resolution. To attend to customers promptly and according to standard operating procedure (SOP). Responsible of handling Business Class, Economy Class, Enrich Platinum, Enrich Gold, Enrich Silver and Enrich Blue walk in passengers as per set standard set Ensure all daily sales... More Detail