Administration Broker

Updated: April 06, 2024 01:35 AM GMT

WesBank

Rustenburg

Job Description

To provide required support and services to both internal and external stakeholders related to policy administration (e.g. renewals, policy endorsements, etc) and ensure continuous service to customers within agreed service level agreement.
• Drive product sales based on customer coverage and engage with relevant stakeholders to upsell the product
• Adhere to organisational values and service standards and interact with and communicate with customers accordingly
• Ensure first time resolution of customer queries or complaints
• Take ownership of any requirements and follow up on queries handed over to other parties or areas to ensure delivery on agreed time lines and Service Level Agreements
• Meet set turnaround times while ensuring own availability, reliability and accuracy
• Propose improvements on internal processes that impact service levels and customer satisfaction within area of accountability
• Understand customer's losses and engage with Insurer, customer... More Detail