Manager IT at Sentech

SENTECH Soc Ltd

Roodepoort

Sentech Technology Division is looking for a Manager IT Service Delivery to oversee the seamless provision of IT services, ensuring the timely resolution of technical issues and the delivery of high-quality support. The incumbent will be accountable for managing the service desk operations, coordinating service requests, and maintaining service level agreements (SLAs) to guarantee the effective functioning of all IT systems and infrastructure.

Qualifications
• Bachelor's degree in Information Technology, Computer Science, or equivalent.
• Honours degree in Information Technology or Computer Science will be an added advantage.

Experience
• 8 years' experience in managing IT service delivery operations.
• 5 years' operating in a managerial role.
• Proven track record of effectively managing service level agreements (SLAs) and ensuring compliance with established performance metrics and key performance indicators (KPIs).
• Experience in implementing and optimising IT service management... More Detail

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