IT TECHNICAL SUPPORT

Leslie Corporation

Parañaque, Metro Manila

Job Summary:

An IT TECHNICAL SUPPORT is responsible for providing IT technical support for a full range of business technology, including computer systems (hardware and software), network infrastructure, telecommunications circuits and mobile devices. He must be able to independently create a support ticket, asses to a reported problem or failure using diagnostic methods and tools, determine the likely cause and take appropriate action to resolve the problem in a timely manner.

Job Description:

• Provides technical support for internal end users on a variety of hardware and software problems including operating system support, application support, and network access problems

• Maintains IT Help Desk tracking system occasionally; inputs problem description, troubleshooting notes, root cause analysis, and provide recommendation in IT Help Desk tracking system

• Works closely with Network Administrator to diagnose and troubleshoot network outages, maintain network configuration for... More Detail

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