Customer Experience Specialist

Outsourced

Quezon City, Metro Manila

Job Summary

We're looking for a Customer Experience Specialist to join our dynamic team

Job Description

About Us:

Outsourced is a leading Philippines outsourcing company providing dedicated remote staff and offshore staffing services. We specialise in providing staff of the highest quality who will continue to exceed your expectations and provide benchmark offshore solutions to your business. With Outsourced you can scale your organisation quickly, easily and cost effectively with dedicated remote staff based in our modern offices in Manila.

Main Duties/Responsibilities
• Provide exceptional, best-in-industry customer experience
• Nurture potential customers and pass leads to the sales team
• Inspire and support our customers through their renovation journey
• Communicate with customers as/when they prefer i.e. email, phone, video, live chat
• Assist customers with product or order queries
• Manage customer orders and queries
• Follow up and resolve customer issues
• Respond to... More Detail

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