Head of Operations - Financial Services (Collections) - UK BPO

Updated: April 04, 2024 08:59 PM GMT

Sigma Connected Group

Paarl

What Your Day-to-Day Will Look Like

REQUIREMENTS

You have extensive Financial Services experience in dealing with Collections within a BPO environment. You have least 3-5 years operational management experience on a financial services campaign. You have a track record of success in delivering productivity and revenue growth. You have a demonstrated ability in business development through networking. You have a Business degree or relevant company-based training.

You are competent in the use of Microsoft Office products. You have at least seven years’ management experience in customer service contact center environments of 500 or more employees. You also have quantifiable experience in managing offshore contact center portfolios. (Specifically, UK experience is highly advantageous). You have experience in outbound sales will be a distinct advantage. You have excellent understanding of the customer contact center industry and associated technological solutions.

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