Client Relations Manager

Updated: April 04, 2024 08:51 PM GMT

WastePlan

Wellington

Exciting opportunity for a Client Relations Manager based in Cape Town! Job Summary

Develop relationships with all clients in the Western Cape and maintain them to ensure that the company’s service is up to standard. Ensure that clients renew their contracts every year and apply the relevant increases. Adhere to the relevant systems / policies / procedures which are put in place, to provide satisfactory service throughout the region.

Responsibilities

Client relations and marketing
• Planning and delivering CRM strategies across the company
• Encouraging customer retention and customer loyalty
• Deciding on a CRM platform structure and architecture and ensuring that it works seamlessly across the organization
• Capture all required information at key points in the customer life cycle
• Work closely with all departments to ensure the CRM system works effectively for all aspects of the company
• Overseeing direct communication with customers
• Conduct face-to-face visits with all... More Detail