1st Line Helpdesk Support

Updated: April 04, 2024 05:11 AM GMT

MRJ Recruitment

Stockton-on-Tees

Tech Savvy & Customer Focused?

We're looking for a passionate 1st Line Helpdesk Support Specialist adept at stakeholder management to join a growing IT services company leading the way in the Managed Service Provider field! In this fast-paced role, you'll be the first point of contact for the brand’s users, troubleshooting technical issues and ensuring their systems run smoothly.

Location: Onsite in Stockton-On-Tees

Salary: Up to £28k (DOE)

This role is perfect for individuals who excel in communicating with both technical proficiency and a customer-centric approach, as your primary responsibility will be to ensure that those you speak to feel heard, understood, and valued from the onset. Do you think you've got what it takes?

Here's what you'll be doing:
• Be a tech hero! Diagnose and resolve a wide range of user issues - from password resets to software glitches.
• Communication is key! Clearly explain technical concepts to users in a friendly and professional manner.
• Problem... More Detail