IT Service Desk Specialist (Delta Governorates)

Updated: April 04, 2024 04:00 AM GMT

Erada

Tanta, Tanta Qism 2, Tanta

Job Description

Key Responsibilities:
• Provided first tier of support and troubleshooting.
• Dealing with incoming issues day to day in a professional manner over IT Ticketing system, Especially “Spiceworks”.
• Follow up the Enrollment processes and the Modifications through the MDM solution.
• Advise, train users on appropriate action and how to use different types of systems.
• Responding in a timely manner to service issues and requests.
• Follow up with users in a daily basis to make sure their computer systems are functioning properly.
• Acting as a vocal point between the users and the concerned teams internal the IT departments.
• Install, configure, troubleshoot, diagnose, and resolve problems all of MS Windows, Linux OS, WPS, MS office, Outlook.
• Install, configure, troubleshoot, diagnose, and resolve computer applications.
• Install, configure, troubleshoot, diagnose, and resolve IT equipment’s (laptops, Tablets, Multifunction Printers, Camera’s, VOIP IP Phones).
•... More Detail