Team Lead, Service Delivery

TTEC

Lipa, Batangas

Bringing smiles is what we do at TTEC… for you and the customer. As a Service Delivery Team Lead working within Five E-com site, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.

What You’ll Do

Do you love leading? Looking for an opportunity to learn more about the industry and gain direct management experience? You'll motivate your team to make sure they're on track to meet goals. You'll answer associate's questions, issues, and customer escalation while ensuring quality customer experience on every call as you're the first line manager for your team.

You’ll report to the Operations Manager. We’re looking for a leader to Act as one, as you will encourage and motivate you team to resolve issues, accomplish goals and influence their career mobility.

During a Typical Day, You’ll
• Coach associates to ensure achievement of company and client goals while addressing... More Detail

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