MS Automated Operations Engineer

Ericsson

Evora

Join our Team

About this opportunity:

At Ericsson, we are currently in search of a dedicated and proficient Automation Engineer (AE) to join our team. In this exciting role, you will be integral to the automation of defined tasks within managed service delivery for our customers. Acting with approved requirements and following high-level design (HLD) documentation, your primary responsibility is to deliver automation that achieves specific functionality and performance in line with overall requirements and customer expectations.

What you will do:
• Be the first point of contact for specific software and hardware solutions delivered to customers.
• Be responsible for opening trouble tickets, initiation of the critical issue of incidents, and receiving orders requests from the customer in various types of applications.
• Be in charge of alarm monitoring in IT/Telecom networks.
• Offer support to the field engineers during their actions (by phone and e-mail)

The skills you bring:
• A... More Detail

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