Service Delivery Ops Lead Senior Manager / Weekends Off

Neksjob Philippines

Muntinlupa, Metro Manila

WORK SETUP: Return to Office

Project Shift Schedule: Night Shift

Project Rest Day: Weekends Off

Project/Team Location: Muntinlupa iHub2 Building

Overall Purpose

Manages US Retirement Services processes, such as participants & advisory services, plan services, and related business support services. Leads in efforts to maintain and enhance various parts of existing client service solutions.

Qualifications

Bachelor’s degree

At least 12 years experience in BPO Operations

Minimum of 8 years in a leadership role

With Insurance background/experience is a plus

Good understanding of governance, analytics, financial management, capacity planning, and forecasting More Detail

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