Service Specialist 1- Technical Support

Updated: April 02, 2024 07:59 PM GMT

GE

Noida, Uttar Pradesh (+1 other)

Job Description Summary
Post Sales support of customer issue. This can include repairs (both returns and field), technical support or a field service or other service request Impacts departmental operations and responsible for planning/execution. The role has some autonomy but is focused on execution of activities within an operating discipline covered by standard functional practices and procedures. Some judgment may be required but this is typically with guidance.

Job Description

Roles and Responsibilities
• Own the resolution of post-sales technical customer issues. Level 1,2,3 Technical Support – Resolves post sales Technical Issues. As the technical depth required to resolve an issue increases, the “level” of skill set increases. For some products 1 individual may handle levels 1,2 and 3 while for other products these may be separate individuals with increasing skill sets.
• Developing in-depth knowledge of a technical discipline. Uses prior experience and acquired technical... More Detail