Installers Technical support
Updated: April 02, 2024 05:48 PM GMT
Hikvision Sri Lanka
JaffnaJob Responsibility
• Conduct scheduled visits to Hikvision product partners in your assigned regions
• Manage installers and provide the training as per requirements
• Respond to installers inquiries in a timely and professional manner
• Identify, diagnose, and resolve technical issues
• Provide technical support to installers via phone, email, or chat.
• Record and document installers data and issues and resolutions via excel sheets
• Collaborate with other teams to resolve complex installers issues
• Ensure installers satisfaction by providing exceptional service and support
• Stay up-to-date with product and technical knowledge to provide accurate information to installerss
• Continuously improve knowledge and skills through training and development opportunities
• Conduct Training sessions for installerss in different cities
• Conduct Product Demonstrations for installerss in office work area, In shops and in seminars
Qualifications
• Professional diploma or similar... More Detail
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