Support Agent

Updated: April 02, 2024 11:17 AM GMT

confidential

uMhlanga

SUPPORT AGENT VACANCY: We are a dynamic and passionate team of individuals specialising in
Digital Solutions since 2008; and we need someone equally energised to join our team.
The successful candidate will be based at our Umhlanga head office, working Monday - Friday 08h00 - 16h30.

SUPPORT AGENT ROLE:
Our customers deserve service excellence and that is each Support Agent's
primary goal - providing excellent service to our clients.
Support Agents are assigned a Network or Multiple Networks based on
network size and complexity.
They are individually responsible and
accountable for the overall support management of their network/s.

Support Agent Responsibilities includes:
Using and maintaining various Software CMS programs
Calling stores to remotely troubleshoot
Communicating with on-site technicians to troubleshoot.
Adhering to the network budget for on-site technicians.
Support Agents will be required to provide feedback on amounts spent per month on technicians.
Support Agents... More Detail