Cutomer Service Agent - Spanish Speaker

Updated: April 01, 2024 09:52 PM GMT

Gratitude Philippines

Mandaluyong, Metro Manila

ROLE: *Customer Service Agent - Spanish Speaker*

(Voice : Native & Non-native both) Should be residing in the Philippines)

Salary Break down:
Level 1 Proficiency: Annual CTC - PHP 1,O11,110
Level II & Above Proficiency: Annual CTC - PHP 1,O71,110

Location: MOA, Pasay, Philippines.

Language: Spanish + English
Joining Date: ASAP or with Notice Period
Band/Level: A1
13th Months pay

Responsibilities:*
• Responding to customer inquiries and resolving issues promptly and professionally.
• Providing accurate information about products, services, and company policies.
• Assisting customers with order processing, account management.
• Documenting customer interactions and maintaining accurate records in our CRM system.
• Collaborating with other departments to ensure customer satisfaction and problem resolution.
• Contributing to continuous improvement initiatives by providing feedbac*k and suggestions for process enhancements.
• Adhering to company guidelines and policies to ensure... More Detail