CLIENT CARE AGENT (Front desk)

Updated: April 01, 2024 09:52 PM GMT

DJARNA MANPOWER SERVICES CORP

Mandaluyong, Metro Manila

DUTIES AND RESPONSIBILITIES
• Handles the congenial and professional traffic in and out of all identified and visiting personnel, as well as endorsed and immediate parcels.
• Handles queries, requests and information dissemination and management in person (over the counter), over the phone ( through voicecalls and SMS / MMS) and over electronic mail (email)
• Answers and transfers calls
• Handles the inputting, assigning and tracking of tickets issued thru the Client care Helpdesk system while coordinating with building administration, housekeeping, engineering, accounting, security and all other third-party vendors, and the management of the Resident’s Omnibus (The property’s 201 file per unit/resident)
• Handles the traffic in and out of personnel and parcels for property
• Handles queries, requests and information dissemination and management in person, over the phone and over electronic mail
• Answers and transfers calls, and handles the Client Care Helpdesk system while... More Detail