Customer Support Agent

Four Point

Ibhayi

Electrical distributor looking for a Customer Support Agent to join their organisation. Develop relationships with customers by understanding their needs and providing excellent service by email, phone, videocon, and face-to-face from our branches. Investigating and solving customer problems. Responsibilities: Understand customer needs through their journey, from first contact to pre-sales to ongoing and after-sales support. Manage first contact with prospective customers by evaluating their potential ongoing needs. Be an excellent brand ambassador as potential first contact with a new customer. Be aware of the target service levels specifically when it comes to service-related matters such as first response time, first time resolution, webstore engagement, quote follow up, case resolutions, order/quote processing, managing backorders. During the pre-sales engagements understand the customer application, reference and provide the necessary technical information from our website, and... More Detail

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