Customer Support Assistant - Kanthan Branch (Chemor)

Updated: April 01, 2024 12:58 PM GMT

Merchantrade Asia Sdn Bhd

Ipoh, Perak

**Responsibilities**:

- Practice standard customer service policy (eye contact, greet customer, smile, offer assistance & say thank you);
- Attending to walk-in customers and phone inquiries and complaints in the branch;
- Opening and maintaining customer accounts for all products & services;
- Performing transactions for all products and services as per the Company’s Standard Operation Procedure (SOP);
- Carry out Customer Support Executive tasks including transaction approval, verification of customer’s details in the system;
- Provide after-sales customer service and public relations support;
- General Knowledge of Money Service Business: Rate setting, Forex calculation, Awareness of counterfeit, Knowing the validity of currency, Conduct Daily Currency Balance, Generate Currency Balance Report;
- Calculate daily transactions and ensure it tallies with the system;
- Calculate the balance of cash and foreign banknote and coins & ensure that cash in the drawer at the end of each... More Detail