Product Support Specialist

PhilChamp

General Santos City, South Cotabato

• Pre-sale product inspection and testing.
• Pre-sale product assembly, as needed.
• Manage and implement on-site installation, repair, maintenance, and test tasks.
• Ensure proper turnover of product.
• Facilitate technical training for handlers of product to ensure proper use or application.
• Provide service and customer support during field visits or dispatches.
• Diagnosing possible technical problems, determining and implementing proper solutions.
• Comprehend customer requirements and make appropriate recommendations.
• Build positive relationships with customers.
• Produce timely and detailed service reports, continuous monitoring data and analysis, and other technical documents.
• Cooperate and communicate with other teams (e.g. sales, technical) and ensure smooth coordination.
• Give applicable technical product analysis, forecasting, and advice to Supply Chain Management.

Requirements and Qualifications :
• Holder of a technical degree or certification.
• At least 2 years... More Detail

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