Customer Experience Officer

Updated: March 31, 2024 08:34 AM GMT

Clinix Health Group (Pty) Ltd

Vosloorus

Job Title: Customer Experience Officer

Location: Clinix Botshelong-Empilweni Private Hospital (Vosloorus).

Reports to: Hospital Manager.

Job Summary

As Customer Experienced Officer, take responsibility to plan, coordinate and ensure all functions at the hospital are performed in a manner that optimises patient and staff experience.

Minimum Qualifications And Experience
• Diploma: Marketing or healthcare related.
• 3 – 5 years in a health care environment.
• Experience as a customer experience specialist is advantageous.
• Computer proficiency.

Minimum Job Requirements
• Implement approved frameworks and processes in which all patient experience initiatives will be deployed in the Hospital.
• Apply and utilise patient experience performance standards and deploy their respective measurements processes.
• Utilisation of patient experience index data (from various CHG sources) to improve patient experience.
• Under the leadership of the hospital manager and other senior managers... More Detail