Support Associate

Updated: March 31, 2024 07:39 AM GMT

Revolution Precrafted

Quezon City, Metro Manila

As a Support Associate at Revolution Precrafted, located in Antipolo, Calabarzon, Philippines, you will play a key role in ensuring customer satisfaction and providing exceptional support to our clients. This is a full-time entry-level position, perfect for individuals with at least 1 year of experience in a similar role.

Responsibilities:
1. Respond promptly to customer inquiries via phone, email, and chat
2. Assist customers with product information, order status, and issue resolution
3. Coordinate with internal teams to resolve customer concerns and escalate issues when necessary
4. Perform basic troubleshooting and technical support for customers
5. Maintain accurate records of customer interactions and transactions
6. Continuously strive to improve customer satisfaction and loyalty
7. Assist in the planning and execution of special projects as needed
8. Work collaboratively with colleagues to achieve team goals and objectives

Requirements:
1. Confident and energetic personality... More Detail