Reservation Agent

Updated: March 31, 2024 05:55 AM GMT

Accor

Al Khobar

Job Description

As our next Reservation Agent, you will be:
• Responsible for all reservations over the phone, by fax or internet, e-mail and handles all associated operations
• Increases and optimises room sales in line with the brand and hotel's sales policy
• In this role you ensure guests receive a warm welcome and assistance as requested in line with the Company standards.
• Follows up the administration of reservations very thoroughly, making check-in operations easier for the front desk team.
• Handles reservations by applying the various step-by-step processes defined by the brand.
• Enters reservation details precisely and correctly.
• Ensures that information is passed on to the people concerned.
• Confirms the reservation; takes care over written communications.
• Communicates and cooperates with the other hotel departments.

Qualifications
• Guest focused personality is essential
• Experience is an asset
• Prior experience working with Opera or a related system
• Strong... More Detail