L2 Field Engineer

Updated: March 03, 2024 09:22 AM GMT

Contractor and Temp work Job in Sekondi-Takoradi, Western Region

PINK ELEPHANT ITSM SUPPORT SOLUTIONS (PTY) LTD

Takoradi, Ghana

Working in a fast paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support. You will be required to deal with support queries over the phone, via email and face to face, as well as acting as a point of escalation with 3rd party resolver groups for problems that you can't resolve. We are looking for a proactive person with a keen interest in technology, who is able to make suggestions for improvements and offer an opinion on new products or services. In addition, we are looking for a person with exceptional customer service skills, along with the ability to build effective working relationships with both team members and business users, and a flexible and committed approach to work.

Key Responsibilities
• Face to Face IT support of users;
• Hardware installation, movement and de-installation;
• Diagnosing problems concerning personal hardware (PCs, laptops, printers, scanners etc.);
• Maintain, analyze and... More Detail