German Customer Advisor (Remote in Portugal)

Updated: March 31, 2024 01:32 AM GMT

Cross Border Talents

Olhão

Cross Border Talents is recruiting a German Speaker for a Customer Advisor position for a Tourism Insurance Company to WORK FROM HOME in Portugal!

Your new role will be...

Process insurance policy administration or cancellation requests.

Re-issue policy documentation where required.
• Identify, investigate, and escalate complex issues appropriately, by prioritizing urgent and sensitive matters.
• Manage complex complaints professionally and timely.
• Mediate between hosts & guests for reservation concerns - such as of alterations, cancellations, and resolution center requests - and be able to decide on the best possible outcome for all parties involved.
• Demonstrate ownership of user issues, concerns and queries until resolution or escalation.
• Process responsible losses to provide the best resolution / support to the user while compiling standard workflows.
• Recognize product and process issues that impact our community and submit reports and feedback.
• Maintain accuracy and... More Detail