Technical Support Specialist

Updated: March 02, 2024 04:34 PM GMT

Full-time Job in Merida

Balfour & Company

Merida, Mérida, Venezuela

POSITION SUMMARY: Tech Support is responsible for working and entering customer tickets and resolving issues that either are emailed or called in by rep and or customers calling the Tech Support phone line. The position focuses on entering as much detail as possible in the ticket so that level 2 or dev has what they need to help resolve issue if level 1 support is unable to resolve. Tech Support does not develop but must relay detailed information for the dev team to accomplish the task asked.

ESSENTIAL POSITION FUNCTIONS:
• Ability to handle the customer tickets assigned to them via JIRA support board
• Ability to take live calls from reps, customers, and AE’s and enter them as customers tickets to resolve.
• Possess the skills to troubleshoot issues and to dig for details when working customer tickets
• Possess data entry skills and ability to easily navigate between computer screens, interpret and input information correctly utilizing proper keyboard techniques, treating company... More Detail