Technical Support Engineer

Channel Info Tech

Metro Manila

Troubleshoot problems reported by customers and help solve technical issues.
Answer questions from customers as well as prospective customers about the features and capabilities of our solutions.
Develop customer-facing documentation for our solutions on an as-needed basis.
Communicate customer needs and wishes to our product team.
Log and track customer issues, and communicate status back to the customer.
Address issues resulting from application monitoring to ensure system availability. More Detail

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