Front Office Executive

Updated: March 30, 2024 03:15 AM GMT

Swiss-Garden Hotel & Residences Genting Highlands

Genting Highlands, Pahang

Company Description
Swiss-Garden Hotel and Residences, Genting Highlands, Malaysia

Role Description

This is a full-time on-site role as a Front Office Executive at Swiss-Garden Hotel & Residences Genting Highlands. The Front Office Executive will be responsible for managing front desk operations, including welcoming guests, check-in and check-out procedures, handling reservations, answering inquiries, handling guest feedback and providing excellent customer service.

Qualifications
• Prior experience in a front office or customer service role
• Strong interpersonal and communication skills
• Excellent organizational and multitasking abilities
• Proficiency in using computer systems particularly with Opera System
• Ability to handle stressful situations and resolve guest issues
• Flexibility to work in shifts, including weekends and holidays
• High school diploma or equivalent More Detail