Client Relationship Manager

Updated: March 30, 2024 03:04 AM GMT

IBMC

Mengwi, Badung Regency, Bali

Tasks
• Serve as the main point of contact for the Company and clients, addressing inquiries and resolving issues with exceptional customer service.
• Build and maintain strong, long-lasting relationships and understand the client's business objectives, trading strategies, and specific needs to provide tailored solutions and support.
• Coordinate with internal teams to ensure the successful delivery of our services / products to the client, including onboarding, implementation, and ongoing support.
• Identify opportunities for upselling or cross-selling additional services / products to the client to drive revenue growth.
• Keep abreast of industry trends, market developments, and competitors' activities to provide valuable insights and strategic recommendations to the client.
• Prepare and deliver regular reports and presentations to the client, highlighting key performance metrics, trends, and opportunities for improvement.
• Collaborate with the sales team to develop account plans... More Detail