Customer Service Representative (Inbound) - Ampang

Updated: March 29, 2024 08:44 PM GMT

Brandt Business Services Sdn Bhd

Ampang Jaya, Selangor

**Summary**:
To attend to inbound calls - inquiries, problems, and complaints from customers to resolve issues, providing excellent contact resolution, and performing outbound calls when necessary.
• *Job Description;**
- Providing complete information about the product to the customer.
- Solving all product or service-related issues of the customers.
- Giving the right pitch to the potential customers, so they buy the product or availing the services.
- Keeping a proper record of the customers.
- Maintaining and updating the information of the customers regularly
- Providing the best possible solution to the queries of the customers
• *Job Requirements**:

- Preferably with at least a Diploma or any equivalent certificate; and possibly considerably with at least Sijil Pelajaran Malaysia (SPM) holder with relevant work experience in a Contact Centre environment or customer service experience.
- Ability to read, write, and converse fluently in English and Bahasa Malaysia.
- Able to... More Detail