Desktop Support Technician - Belgium - QX76VY93

Updated: March 02, 2024 03:51 PM GMT

Full-time Job in Bornem, Flanders

AMS Accelerate IT

Bornem, Belgium

About the job Desktop Support Technician - Belgium

Job Role as a Desktop Support Technician - Belgium
• Provide onsite and desk side support services to end users.
• Troubleshoot PC related problems at the direction of TCS level 2 or SPOC.
• Complete incidents and requests within SLA in pressurized environment.
• Build, configuring and troubleshoot Install Gold image on Customer PC and laptop applications and hardware components.
• Ensure tickets are updated on a daily basis.
• Support meeting room environment and video conferencing.
• Support printers, scanners and other peripherals.
• Support mobile devices, such as iPads, iPhones and Android devices.
• End-User Data back-up and restoration when required in the course of a service incident.
• Smart hands support for data center equipment as per required SLA (in specified locations)
• As directed by TCS Tech support will assist in troubleshooting the data center devices
• Replace defective components cards in data center equipments... More Detail