Associate Operations Analyst

TTEC

Dumaguete, Negros Oriental, Philippines

Bringing smiles is what we do at TTEC… for you and the customer. As an Operations Analyst working in the Philippines, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.

What You’ll be Doing

Have a passion to solve work related puzzles? Are you looking for an opportunity to experience something new each day? You'll monitor performance, provide insights and recommendations relating to program performance indicators and program metrics. You’ll also manage and support day-to-day operations, process, and reporting.

You’ll report to the Operations Supervisor. You’ll contribute to the success of the business, the teams you support and departments you partner with on a consistent basis through your recommendations.

During a Typical Day, You’ll
• Communicate and partner with workforce management for real-time tagging and corrections.
• Audit and validate sales results and... More Detail

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