Customer Support Specialist (Incident Resolution)

Updated: March 29, 2024 07:53 AM GMT

RateHawk

Tunis

We are looking to hire an Incident Resolution Manager , who will resolve retail and corporate problems of our clients in an effective way.

Job Responsibilities :
• rapid and effective resolution of both retail and corporate clients’ problems, sent to you as requests through the CRM system;
• advising clients on all matters concerning bookings and our product;
• communication with suppliers, hotels and clients by email and phone;
• working in CRM systems and with our internal databases.

Requirements
• knowledge of English on at least Upper Intermediate level (both spoken and written);
• kindness, stress-resistance, politeness and responsibility;
• ability to learn quickly and be results-focused;
• a functioning computer and microphone;
• knowledge of the travel business and booking systems;
• knowledge of German / Spanish / French / Italian on at least B2 level (as an advantage);

Benefits
• remote work;
• a young and active team of super specialists;
• schedule 2 / 2 (7 a.m. - 7... More Detail