Customer Care - Brands

Updated: March 29, 2024 03:27 AM GMT

InPost España

Vilanova i la Geltrú

Everything you are looking for and more ????

Manage the assigned customer portfolio. Direct customer service (calls, answering e-mails, requests for information in the system), proactive monitoring of shipments, incident management, reporting quality indicators and ensuring good customer service.

What responsibilities and objectives will you have?
• Proactive follow-up of the shipments of your customer portfolio.
• Incident management
• Link with other departments to claim and resolve incidents.
• Direct contact with customers, answering queries and requests.
• Monitor quality of service through indicators, evaluate and comment on weekly and monthly results.
• Establish action plans to achieve quality objectives.
• Ensure proper application of procedures.

Well, what will the requirements be?
• At least 3 years of experience in a similar position
• Fluent in English
• Proactivity
• Conflict management
• Customer focused
• Communication skills
• Team player
• Ability to prioritise
•... More Detail