Operations Analyst

TTEC

Lipa, Batangas

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As an Operations Analyst working on site in Lipa, Batangas, you’ll be a part of bringing humanity to business. #experienceTTEC

What You’ll be Doing
Have a passion to solve work related puzzles? Are you looking for an opportunity to experience something new each day? You'll monitor performance, provide insights and recommendations relating to program performance indicators and program metrics. You’ll also manage and support day-to-day operations, process, and reporting.

You’ll report to the Manager. You’ll contribute to the success of the business, the teams you support and departments you partner with on a consistent basis through your recommendations.

During a Typical Day, You’ll
• Communicate and partner with workforce management for real-time tagging and corrections.
• Audit and validate sales results and performance scores
• Coach and support operation leaders with... More Detail

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