German Customer Advisor (Remote in Portugal)

Cross Border Talents

Bragança

Cross Border Talents is recruiting a German Speaker for a Customer Advisor position for a Tourism Insurance Company to WORK FROM HOME in Portugal!

Your new role will be...

Process insurance policy administration or cancellation requests.

Re-issue policy documentation where required.
• Identify, investigate, and escalate complex issues appropriately, by prioritizing urgent and sensitive matters.
• Manage complex complaints professionally and timely.
• Mediate between hosts & guests for reservation concerns - such as of alterations, cancellations, and resolution center requests - and be able to decide on the best possible outcome for all parties involved.
• Demonstrate ownership of user issues, concerns and queries until resolution or escalation.
• Process responsible losses to provide the best resolution / support to the user while compiling standard workflows.
• Recognize product and process issues that impact our community and submit reports and feedback.
• Maintain accuracy and... More Detail

Apply Now

Similar Jobs

Companies Hiring in Braganca, Braganca District

Bísaro Salsicharia Tradicional

MASAEDO – Produção e Comercialização de Produtos Alimentares, Lda

Bô Fumeiro

Superprof

Quinta dos Olmais, Lda

Anónimo

City Job Offers

Cardoso & Maia, S.A

Tendam Portugal

multidados.com

WLLP ENERGIA

Huork

Clubshop

Cross Border Talents

team.it

Eurofirms

City Job Offers

Altifel SA

Cross Border Talents

Emirates