Contact center agent

Collars HR

Cairo

Handle inbound and outbound calls in aprofessional and courteous manner.
• Assistcustomers with inquiries, concerns, and technicalissues.
• Provide accurate and detailedinformation about products, services, andpromotions.
• Troubleshoot and resolvecustomer complaints or escalate them to the appropriatedepartment.
• Maintain customer records andupdate relevant information in the computersystem.
• Ensure customer satisfaction throughactive listening, empathy, and effectiveproblem-solving. More Detail

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