Head of Operational Control Centre (OOC)

Eurostar

Forest

Our client, Eurostar, the European leader in international train travel, provides one single rail network connecting France, Belgium, the Netherlands, Germany, and the UK on high-speed direct and indirect routes. In order to achieve the objectives and changes set by the company and the Operations department, particularly in terms of punctuality, service availability, quality of information, and customer care and satisfaction, we are currently recruiting a
Head of Operational Control Centre (OCC). Job description
• Providing hierarchical management of the 70 OCC agents to ensure a high level of team performance: you conduct annual development, performance reviews, ensure strict compliance with work regulations, particularly in terms of safety and participating in social bodies concerning the team and development projects.
• Managing a transformation of the team and its mindset with a focus on continuous improvement: you craft a new team by assimilating employees from diverse... More Detail

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