Virtual Branch Transactional Bank - SSVBTB

Updated: March 27, 2024 10:32 AM GMT

Armstrong Appointments

Durban

Duties & Responsibilities

Main job function

Purpose of the position

To provide administrative and technical support services to the Customer Services Division and to ensure the smooth and efficient running of the administrative functions of the division. In addition, to assist the division with the testing of developments and enhancements and collation of test packs for audit sign off.

Core Functions include

Administration
• Operation industry issues – card/eft transactions non -acceptance eg D/O not on dropdown or YOCO payments not going through.
• DT prod issues
• Data integrity issues relating to Bank service.
• Effects not cleared base 1, base 2, SMS, DMS.
• Enterprise – provide support for: (cards/eft), logging defects on Excalibur, testing production bugs, enterprise & internet offline.
• Enterprise – provide Branch support for: internet banking / corporate banking / enterprise & UDT.
• Cards: order cards/pin mailer /envelopes & recon for stock of cards.
• Log CQLS queries... More Detail