Technical support specialist

Arabic Computer Systems

Riyadh

• Provide technical assistance and support for incoming queries and issues related to computer systems, software and hardware
• Respond to queries either in person or over the phone
• Write training manuals
• Train computer users
• Maintain daily performance of computer systems
• Respond to email messages for customers seeking help
• Ask questions to determine nature of problem
• Walk customer through problem-solving process
• Install, modify, and repair computer hardware and software
• Clean up computers
• Run diagnostic programs to resolve problems
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
• Install computer peripherals for users
• Follow up with customers to ensure issue has been resolved
• Gain feedback from customers about computer usage
• Run reports to determine malfunctions that continue to occur More Detail

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