Customer Grievance Officer

Airtel Payments Bank

Narmadapuram, Madhya Pradesh

Purpose of Job

As a Payments Bank, our aim is to deliver low-cost and basic banking services through large number of part-time outlets which is greater than the number of bank branches in the country. The CGO framework is intended towards solving the customer requirements for access to support and grievance redressal

Job Description
• Accessibility- Availability as per defined plan. Defined plan for the district for the month.
• Timely resolution- Laid down query/complaint resolution process shall be followed to ensure timely grievance redressal
• NPS- Deliver aspirations on customer engagement score
• Driving financial literacy and customer awareness on Bank products
• Time to resolve customer concerns- 80% of response & resolutions within TAT
• Educate Customers about the benefits linked to his bank a/c and recommend products/ services best suited to the customer’s requirements
• Partnering with sales field team in running financial literacy camps

Work Experience –

3-5 years of... More Detail

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