Customer Success Analyst - Belgrade, Serbia

Updated: March 02, 2024 04:54 PM GMT

Full-time Job in Zlne

NCR Atleos

Belgrade, Serbia

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

TITLE: Account Support Analyst I

LOCATION: Belgrade

GRADE: 8

Position Summary & Key Areas Of Responsibility

Account Support Analyst is responsible for serving as a point of contact for client interactions providing customer specific analysis, leading to improved service fidelity and customer profitability.

This position is responsible for Customer Escalation Management, Database and Configuration Management and Generating Reports on Customer Performance.

Specifically, position maintains working relationships with all client operation and service delivery teams;

Position requires a thorough understanding of ACS systems, operations and policies, and customer contract specifics that are used to resolve... More Detail