Reservations Agent

Updated: March 03, 2024 09:38 AM GMT

Full-time Job in Clonmel, County Tipperary

Talbot Hotel Clonmel

Clonmel, County Tipperary, Ireland

Overall, Job Purpose:

To assist in the overall sales of the hotel through penetration of the corporate and leisure marketplace, conference & banqueting and food and beverage business. To answer the phone at all times in a courteous, friendly manner.

Role Specific Duties:
• To ensure smooth operation of the shift, ensuring all company standards are met.
• To have total product knowledge of all the Hotel services and facilities.
• To action all enquiries taken by telephone promptly and maintain a high standard of customer service whilst doing so.

To assist Reservations Manager in developing and maximising bedroom sales in the hotel.

To assist in the taking of bedroom (individual and group) enquiries and reservations.

To input reservations into the in-house front office system.

To confirm in writing to clients the details of their reservations with hotel terms and conditions.

To guarantee all reservations to a credit card number of a company account with a completed credit... More Detail