Quality Assurance Specialist

TTEC

Lipa, Batangas, Philippines

Bringing smiles is what we do at TTEC… for you and the customer. As a Quality Assurance Specialist working in the Philippines, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.
• *What You’ll be Doing**

Do you have a passion to help boost performance? Do you love pinpointing areas for improvement?

You’ll evaluate and analyze customer interactions to improve customer experience and satisfaction scores. Your active listening skills will help make sure proper information is being given to customers while you analyze spreadsheets to pinpoint any patterns to help guide performance training. This includes making sure employees are giving proper verbal statements, client requirements and policies are being met, and finding similarities between associate scripts.

You'll report to QA Senior Specialist. You’ll contribute to the success of the customer experience as well as the... More Detail

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