Front Office Supervisor - Saudi

Accor

Djeddah Arabie saoudite

Job Description

1. Supervises and directs Guest Service Agents to ensure guest satisfaction within the guidelines

set by the pertaining standards.

2. Monitors appropriate standards of conduct and all issues regarding the hotel employee

handbook.

3. Assists the Guest Service Centre Manager in controlling and maintaining records with regard to

staffing levels, overtime, vacations, holidays and personal days.

4. Reports all operation defects and guest related complaints / comments daily to the Front Office

Manager

5. Ensures training is carried out efficiently within the department

6. Responds to all guest requests and ensure that the guest receives prompt attention and follows

up on outstanding jobs and reports any incidents to the Front Office Manager.

7. Assists the Guest Service Centre Manager in monitoring and tracking trends in service

deficiencies to improve the hotel operation.

8. Performs all additional tasks required by management in relation to the job.

9. When... More Detail

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