Agent-Front Desk-Lead
Updated: March 24, 2024 11:08 AM GMT
Part-time Job in Awaji, Hyogo
Marriott International
Awaji, Hyogo (+1 other)Job Number 24051216
Job Category Rooms & Guest Services Operations
Location Fairfield by Marriott Hyogo Awaji Fukura, 512-154 Fukurako, Minami Awaji, Hyogo, Japan VIEW ON MAP
Schedule Part-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
POSITION SUMMARY
Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for... More Detail
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