Customer Services Manager

Updated: March 23, 2024 04:40 AM GMT

Global CTS Recruitment

Mitcheldean

Customer Manager , Mitcheldean - Up to £40,000

Global CTS is working with a client based in Mitcheldean who are looking for a Customer Manager to join their growing team. The Customer Manager is responsible for leading the customer team of nine to deliver world-class support to their valued customers. You will play a crucial role in enhancing customer satisfaction, driving operational efficiency, and fostering a customer-centric culture within the organisation. The Customer Manager is responsible for manging the day-to-day operation for our existing customer base, providing direct line management support to our customer colleagues and minimising risk across the function. We are seeking a driven person with a strong proven management background within a service sector. This will be a challenging, but rewarding role.

Main Responsibilities

Team Leadership:
• Lead and motivate a team of customer representatives to achieve performance targets and deliver exceptional service
• Provide... More Detail