Workforce Management Associate Analyst - Dominica

Updated: March 23, 2024 03:32 AM GMT

Full-time Job in Roseau, Saint George Parish

Elevation Connect

Dominica

Elevation Connect delivers a very different contact center experience - uncommon, unlimited, and unsurpassed. We are a customer service and sales company powered by incredibly talented people who are knowledgeable and passionate, and who respond with authentic care for our customers. Our exceptional team members are inspired by our commitment to helping surrounding communities through our "Performance for Purpose" philanthropic model. When people work for a company with purpose, they are driven to outperform. If you are interested in joining a team that cares about its customers, employees, and your community, please contact us.

Job Summary:

The Workforce Optimization Associate Analyst analyzes real-time call volume patterns and various agent phone states, implementing necessary skill changes to ensure established service level goals are attained. This person will be responsible for analyzing real time and stored data to optimize existing schedules, generate new schedules and assist... More Detail