Automotive Service Advisor - Eastern Province

Alturki Holding

Al Khobar

Main Job Purpose

Responsible for solving customers issues about their vehicles and advising on the best course of action.

Accountabilities

Workshop Service:
• Assign jobs and work areas to employees according to their skills and knowledge.
• Assist and advise Service Manager with customer complaints to improve customer relationship
• Maintain a clean and safe working environment for all technicians.
• Perform other duties and functions as directed by Management in line with objectives of the company.
• Assist in handling customer complaints and concerns.
• Maintain up to date technical training data.
• Provide the quality of work and productivity to maintain service quality.
• Follow-up the job Cards after opening to align with company SLA.
• Making Check list for all vehicles received & delivered.

Competencies
• Core Competencies:

Customer service

Oral, written and presentation skills

Time Management

Product knowledge

Data analysis

Results-driven and meeting customer... More Detail

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